Urs Portmann on cigar sales, counselling & empathy

Urs Portmann is much more than a cigar salesman - he is a true original in the industry. In an exclusive video interview, he reveals what makes a good specialist retailer, why Empathy is more important than sales pressure and why the stationary trade remains irreplaceable. Anyone who wants to learn how to not only serve customers, but also inspire them, should not miss this interview.

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The video: Urs Portmann on selling with personality

„That's how every conversation begins: Not with the product, but with the person.“ - Urs Portmann

In the video, he talks openly and authentically about his decades of experience in cigar sales. He provides personal insights into the everyday life of his specialised shop in Kreuzlingen and explains why genuine advice and listening are more important today than ever.

What salespeople can learn from him

No matter whether you sell cigars, cars or fashion its principles are universal. His strength lies not in pushing, but in understanding. For him, people take centre stage, not the product.

🔑 His sales approach: Consultancy begins with listening. Those who engage with their counterparts sell more - and more sustainably.

Stationary retail with soul

In the age of online shopping and algorithms Urs Portmann of what real specialised trade can achieve: Encounters, trust, time. For him, one thing is clear:

„Personal contact remains irreplaceable - also in the future.“

Conclusion: Urs Portmann inspires - far beyond the world of cigars

This interview is more than just a conversation about cigars. It is a plea for Appreciation, humanity and genuine advice. If you want to know how to sell with heart, you shouldn't miss this video.

We need your opinion When was the last time you felt really well advised?

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Resources on the topic

Urs Portmann Tabakwaren AG

Kreuzlingen:

St. Gallen, La Casa del Habano by Urs Portmann

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